Mouse for Mac
Support
Answers to the most common questions.
My Mac doesn’t show up in the iPhone app
- Make sure your iPhone and Mac are on the same Wi-Fi network (avoid “guest” networks, which often isolate devices).
- Make sure the Mac app is open.
- On your iPhone, allow local network access: Settings › Privacy & Security › Local Network, then turn on Mouse for Mac.
- If needed, quit and relaunch both apps.
Where do I find the pairing code?
The 6-digit code is shown on your Mac’s screen, in the Mouse for Mac app, when your iPhone asks to connect. Enter it in the iPhone app to finish pairing.
The pointer doesn’t move or clicks don’t work
The Mac app needs Accessibility permission: open System Settings › Privacy & Security › Accessibility and turn on Mouse for Mac.
Brightness control has no effect
Brightness can only be adjusted on the Mac’s built-in display (MacBook, iMac). External displays aren’t supported.
How do I restore my Premium subscription?
In the iPhone app, open the Premium screen and tap “Restore Purchases”. Use the same Apple Account you subscribed with.
How do I cancel my subscription or free trial?
On your iPhone, open Settings › your name › Subscriptions, choose Mouse for Mac, then “Cancel Subscription”. To avoid being charged, cancel at least 24 hours before the 7-day trial ends. You keep Premium access until the end of the current period. See also our Terms of Use.